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Return/Refund of Broken or Defective Products
Thanks for purchasing our products at E-PAPA.
If you receive a broken or defective product, you may request a refund within 30 calendar days after delivery. To request a refund, please contact our customer support team and provide proof of purchase and supporting evidence, such as photos or videos. Your evidence will be reviewed and verified by our team.
Products with damage or defects caused by abuse, negligence, accidents, misuse, or unauthorized repairs or modifications are not eligible for a refund.
Once your return has been approved and we receive and verify the returned product, we will process the refund within 3 business days. The refund will be issued to the original payment method used for the purchase.
After the refund has been processed, it may take an additional 5–10 business days for the refund to appear on your credit card statement, depending on your bank or payment provider.
If a return or refund request is initiated after 30 calendar days have passed since delivery, it will not be eligible for a refund.
If anything is unclear or you have more questions, feel free to contact our customer support team.
Common Returns
At E-PAPA, we strive to provide high-quality products and excellent customer service. However, we understand that sometimes a product may not meet your expectations. To ensure a smooth return process, please review our return policy below:
Eligibility for Returns
Customers may return eligible products within 30 calendar days of receiving them if they are not satisfied.
For general returns, the product must be in its original condition, unused, and with all original packaging and tags intact.
Return Process
To initiate a return, please contact our customer service team within 30 calendar days of receiving your product.
Once your return request is approved, you will receive detailed instructions on how to send the product back to us, including a return label that can be downloaded and printed at no additional cost.
Return Shipping
E-PAPA covers the cost of return shipping for eligible returns. Customers will not be charged for the return shipping label.
Refunds
Once we receive the returned product and verify its condition, we will process the approved refund within 3 business days.
Refunds will be issued to the original payment method used for the purchase. After the refund has been processed, it may take an additional 5–10 business days for the refund to appear, depending on your bank or payment provider.
Exchanges
E-PAPA does not currently offer exchanges. Eligible products may be returned for a refund according to this policy.
Order Cancellations
Customers may request t
Once an order has been shipped, it can no longer be cance